ABOUT PLACING AN ORDER
Q: How can I find out the price when I want to place an order? ▼
A: You can contact us directly through WhatsApp to inquire about the latest prices and available discounts. Our team will provide you with a personalized quotation based on your order quantity and shipping destination.
Alternatively, you can visit our official website at https://teanavapes.com to browse our full product range, view specifications, and send an inquiry directly through the site. This allows us to confirm pricing, stock availability, and shipping details quickly and accurately.
Q: Are your products original and authentic? ▼
A: Yes, all of our products are 100% original and authentic. We source them directly from the official manufacturers or authorized distributors, ensuring genuine quality and reliable performance. Every product comes with original packaging, factory security codes, and authentic verification features where applicable.
If you want to confirm authenticity, you can also verify the product code on the brand's official website or contact us through WhatsApp for assistance. We take product authenticity very seriously and never sell replicas or counterfeit items.
Q: Do your products come with any certifications or guarantees? ▼
A: Yes, all of our products are guaranteed to meet international quality and safety standards. They come with CE, ROHS, FCC, and PSE certifications, ensuring that every device complies with strict testing and regulatory requirements. These certifications confirm that our products are safe, reliable, and environmentally friendly.
We work only with trusted manufacturers to maintain consistent quality across all shipments. If you need copies of the certification documents for verification, feel free to contact us via WhatsApp.
Q: When I place an order, how do you know what I've ordered? ▼
A: Once you place your order, we will receive your order details automatically through our system or your direct inquiry. This includes the product model, quantity, flavor, and your shipping information.
If you place your order via WhatsApp or our website, our sales team will confirm every detail with you before processing the order to ensure accuracy. You'll also receive an order confirmation message or invoice listing all the items you've requested, so both sides have a clear record.
Q: What payment methods do you accept? ▼
A: To ensure better service, lower prices, and maximum security, we currently only accept bank transfers as our payment method.
Bank transfer allows us to process payments safely and efficiently, reducing unnecessary transaction fees and keeping product prices competitive for our customers.
After you confirm your order, our sales team will provide you with the official bank account details and guide you through the payment process. Once the transfer is completed, please send us the payment slip so we can verify and arrange your shipment promptly.
ABOUT SHIPPING
Q: What is the usual shipping method, and how long does delivery take? ▼
A: We usually ship orders via air freight, followed by last-mile delivery through trusted couriers such as DHL Paket, DPD, or UPS. This ensures fast, safe, and reliable delivery to your address.
The typical delivery time is around 14 working days, depending on your location and customs clearance process.
Once your order has been shipped, we will provide a tracking number so you can monitor the shipment status in real time until it arrives safely in your hands.
Q: Do I need to pay customs duties for my order? ▼
A: No, you don't have to worry about paying customs duties separately. The shipping cost you pay already includes all customs duties and import taxes.
We use a DDP (Delivered Duty Paid) shipping service, which means we take care of all customs clearance and tax-related processes on your behalf. This ensures a smooth, hassle-free delivery - you simply wait for your order to arrive without any additional charges upon receipt. Our goal is to make international shipping transparent, convenient, and worry-free for every customer.
Q: Do you have products that can be shipped directly from overseas warehouses? How long does delivery take? ▼
A: Yes, we do have certain products available for direct shipment from our overseas warehouses. However, this service is limited to specific models and regions, depending on stock availability. For items shipped from our overseas warehouses, the estimated delivery time is usually between 3 to 7 days, depending on your location and local customs procedures.
If you'd like to know whether a specific product is available for overseas warehouse delivery, please contact us via WhatsApp for real-time stock and shipping information.
Q: How long does it take for my order to be shipped? ▼
A: For products that are in stock, we usually ship within 24 to 48 hours after payment confirmation. If a product is temporarily out of stock, our team will notify you immediately and provide the estimated shipping date.
We recommend confirming availability with us before placing your order to ensure smooth and timely delivery. Our goal is to process every order as quickly and efficiently as possible, while keeping you updated at every step.
Q: What happens if my order is held or stopped by customs? ▼
A: In the rare case that your order is held or stopped by customs and there is no valid tracking update for one month, we will resend your order free of charge. We always work closely with our logistics partners to minimize customs risks and ensure smooth delivery.
However, if any unexpected customs issues occur, our team will handle the situation promptly and make sure you receive your products without additional cost.
Q: Why is the shipping cost so expensive? ▼
A: Shipping costs for e-cigarette products are generally higher because these items require special handling and air transport regulations. The cost also varies depending on the product type, destination country, and total package weight. We always calculate shipping fees based on the actual logistics cost, not a flat rate, to ensure transparency and fairness.
Our goal is to offer you the most reliable and cost-effective shipping solution possible while complying with international shipping and customs requirements for vape products.
Q: What should I do if some items are missing from my order? ▼
A: We highly recommend that customers check the package carefully upon delivery and sign for it in person whenever possible. This allows you to confirm that all items are included and in good condition. If you find that any items are missing, please contact us immediately and also report the issue to the courier company at the same time.
This helps us and the courier open an investigation and file a report quickly. Once verified, we will work with the logistics provider to resolve the issue and arrange a replacement or compensation as soon as possible.
Q: Why is the shipping sometimes slow? ▼
A: Shipping times may vary due to several factors beyond our control. Delays can occur because of customs inspections, airline schedule changes, weather conditions, or high shipping volumes during peak seasons.
Since e-cigarettes and related products require special handling and customs clearance, the process may occasionally take longer than usual. We always monitor every shipment closely and work with reliable logistics partners to ensure your order reaches you as quickly as possible.
If you notice a delay, please contact us via WhatsApp, and we'll help you track and update your shipment status promptly.