At Dongguan TianLe Technology Co., Ltd., we provide professional support services tailored for distributors, and bulk purchasers. From pre-sales inquiries to after-sales technical guidance, our goal is to ensure smooth procurement, reliable product usage, and minimized operational risks.
Product Information & Datasheets
We provide detailed technical specifications, material compositions, puff counts, battery capacity, and packaging details for every vape device and e-liquid product.
Buyer Benefit:
Quickly assess whether the product meets your procurement requirements.
Compare multiple models to make cost-effective purchasing decisions.
Available Resources:
Product datasheets (PDF)
Technical specifications charts
Comparative feature tables
Installation & Usage Guides
Our step-by-step guides help distributors and retail teams understand proper device usage, handling, and storage. This ensures safety, maximizes device lifespan, and prevents user complaints.
Buyer Benefit:
Reduces returns and customer issues.
Supports retail staff training for better product sales and usage guidance.
Available Resources:
Instruction manuals (PDF and Video)
Quick-start guides for new devices
Maintenance and troubleshooting tips
Quality Control & Certification Support
TiLTech maintains strict quality control at every production stage. All products are tested for performance, safety, and compliance with international standards (CE, RoHS, MSDS, battery safety tests).
Buyer Benefit:
Confirms product reliability for bulk procurement.
Reduces regulatory and liability risks when selling in multiple markets.
Available Resources:
Test reports and certifications
Batch inspection summaries
Regulatory compliance documentation
Shipping & Logistics Assistance
We assist buyers in selecting the most efficient shipping methods, customs documentation, and delivery tracking. Bulk orders and international shipments are supported with reliable logistics solutions.
Buyer Benefit:
Ensures timely delivery for project schedules and retail launches.
Minimizes delays and supply chain issues.
Available Resources:
Shipping guidelines and customs instructions
Delivery tracking portal
FAQ for international shipping
After-Sales Support & Troubleshooting
Our dedicated support team helps clients handle product issues, technical questions, or defective shipments. Support includes:
Quick replacement process
Troubleshooting guidance for devices and pods
Consultation for integrating products into your retail or distribution system
Buyer Benefit:
Minimizes downtime and customer complaints.
Protects your investment in bulk orders.